About Us

Carolina Water Products is an authorized RainSoft Dealer and Home Depot Service Provider that has been proudly serving the greater Charlotte area since 1981. We currently have over 30,000 satisfied customers. Our mission is to provide a better quality of water to homes and businesses throughout the Piedmont area. We currently carry over 450 different air and water purification products to meet the needs of any potential customer. Our North Carolina Plumber’s License (#29284) ensures professional installation that meets all state and local plumbing codes. Our assurance guarantee ensures that our customers get the best quality equipment at the lowest possible price.

Testimonials From Customers

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5.0

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We had a Rain Soft System put in, and it has made a big difference. We don't need softener sheets for our laundry, and our skin is silky smooth after showering. The employees are professional, and they give us good service. You should give them a try.

We had a Rain Soft System put in, and it has made a big difference. We don't need softener sheets for our laundry, and our skin is silky smooth after showering. The employees are professional, and they give us good service. You should give them a try.

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Great service Service Tech reconnected my Pelican UV and stopped the leak.

Great service Service Tech reconnected my Pelican UV and stopped the leak.

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Good people very kind God bless this business

Good people very kind God bless this business

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Mendosa came out to service our whole home water system RO system. He did a great job, was very professional, and represented Carolina Water in a terrific way. We appreciate his service and will request him on any future needs.

Mendosa came out to service our whole home water system RO system. He did a great job, was very professional, and represented Carolina Water in a terrific way. We appreciate his service and will request him on any future needs.

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Great tech service from Bill Weber. Was prompt, checked my water, and softener system, did the needed repairs. Also explained to me the issues so I can prevent future problems. Great company and great service.

Great tech service from Bill Weber. Was prompt, checked my water, and softener system, did the needed repairs. Also explained to me the issues so I can prevent future problems. Great company and great service.

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I have used Carolina water for my filtration system for quite a few years now. They are very responsive when needed and Deb Marcum is very professional and friendly on the phone. Bill Weber was very professional and was in and out in no time to handle what needed to be done.

I have used Carolina water for my filtration system for quite a few years now. They are very responsive when needed and Deb Marcum is very professional and friendly on the phone. Bill Weber was very professional and was in and out in no time to handle what needed to be done.

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Super helpful and fast service Thank you Bill Weber for coming out and servicing our system

Super helpful and fast service Thank you Bill Weber for coming out and servicing our system

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Always on time, always professional and knowledgeable. Learned some great tips today from tech Bill Weber about preventing rings and residue. And Debbie at the office will always call or email you to schedule your service when it comes due about every 6 mos.. Great company

Always on time, always professional and knowledgeable. Learned some great tips today from tech Bill Weber about preventing rings and residue. And Debbie at the office will always call or email you to schedule your service when it comes due about every 6 mos.. Great company

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We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

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We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

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We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

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We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

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We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

We have always been please with our service by Carolina Water Systems. Our tech Bill came out today for the annual checkup. As always, he was kind and pleasant to talk with. Bill Explained what he was going to do and let me know everything looked great when he was finished. We would recommend CWS for clean health and a positive experience

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They have incredible service. Very courteous and friendly. Our technician was Bill, he was polite and very quick. He also was kind and sociable to my three inquisitive children.

They have incredible service. Very courteous and friendly. Our technician was Bill, he was polite and very quick. He also was kind and sociable to my three inquisitive children.

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Bill did a great install and was very easy to work with during the process. Unfortunately we are having hot water issues since the install. The valve wasnt turned back on when he left and also forgot our products.

Bill did a great install and was very easy to work with during the process. Unfortunately we are having hot water issues since the install. The valve wasnt turned back on when he left and also forgot our products.

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Justin B. was professional and efficient in changing my water filters throughout the house. I recommend this service

Justin B. was professional and efficient in changing my water filters throughout the house. I recommend this service

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Great Company Service Technician, Bill, was wonderful Bill was able to diagnose a problem that we had been experiencing which other techs were unable to detect. I highly recommend Carolina Water Company for new installations and for service after purchase for longevity on the system. Excellent team to work with in general.

Great Company Service Technician, Bill, was wonderful Bill was able to diagnose a problem that we had been experiencing which other techs were unable to detect. I highly recommend Carolina Water Company for new installations and for service after purchase for longevity on the system. Excellent team to work with in general.

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We are very pleased with the quality service that we have received for the many years we have used Carolina Water Systems. Debbie and William have been courteous and very dependable

We are very pleased with the quality service that we have received for the many years we have used Carolina Water Systems. Debbie and William have been courteous and very dependable

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We have lived in our home for 3 years and one of the things we love most is the Rain Soft system that is installed. Carolina Water Systems has serviced our system and they are so nice to deal with. Debbie in the office is so friendly and our service tech Bill Weber does an excellent job.

We have lived in our home for 3 years and one of the things we love most is the Rain Soft system that is installed. Carolina Water Systems has serviced our system and they are so nice to deal with. Debbie in the office is so friendly and our service tech Bill Weber does an excellent job.

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Bill is very nice and is very punctual, he does a great job, also explains what he has done, answers what ever questions no matter how stupid they are .

Bill is very nice and is very punctual, he does a great job, also explains what he has done, answers what ever questions no matter how stupid they are .

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I have been with Carolina Water for over 13 years. I have had nothing but a great experience working with them. I highly recommend them

I have been with Carolina Water for over 13 years. I have had nothing but a great experience working with them. I highly recommend them

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Awesome company with exceptional customer service Always willing to give informative information and take care of all my needs with my Rain Soft system.

Awesome company with exceptional customer service Always willing to give informative information and take care of all my needs with my Rain Soft system.

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These guys are great They keep track of when you need a service and call promptly to schedule, always able to work in within a few days. Jesse D came out to our house and was fantastic, very friendly, let me know exactly what he was going to do, asked if I had any questions and even made friends with my rambunctious dog. Wonderful experience

These guys are great They keep track of when you need a service and call promptly to schedule, always able to work in within a few days. Jesse D came out to our house and was fantastic, very friendly, let me know exactly what he was going to do, asked if I had any questions and even made friends with my rambunctious dog. Wonderful experience

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New Build. Products in use for almost 4 years. We have experienced product failures unfortunately. Both filters EC4 QRS in garage and the air master unit installed in the air handler. The company is very responsive to the issues and resolved our issues immediately. To be fair, the products work well, when they work. I have not had them lab tested for accuracy, but I feel they do what they claim. Considering the cost point of these products, I have expected better life, but we will see the longevity of the replacements. Of course with replacements even under warranty, their are additional costs associated from the failures for labor.There will always be defects in manufacturing so I understand this business all too well. Product wise, I unfortunately give 2 star just because of the expense relative to mean time between failure rate and labor costs associated with warranty replacements. As far as the company, I will hold a 5 star rating. They support me and continue to work to make sure we are satisfied with our purchase.The service techs have always been professional and very attentive to our needs.

New Build. Products in use for almost 4 years. We have experienced product failures unfortunately. Both filters EC4 QRS in garage and the air master unit installed in the air handler. The company is very responsive to the issues and resolved our issues immediately. To be fair, the products work well, when they work. I have not had them lab tested for accuracy, but I feel they do what they claim. Considering the cost point of these products, I have expected better life, but we will see the longevity of the replacements. Of course with replacements even under warranty, their are additional costs associated from the failures for labor.There will always be defects in manufacturing so I understand this business all too well. Product wise, I unfortunately give 2 star just because of the expense relative to mean time between failure rate and labor costs associated with warranty replacements. As far as the company, I will hold a 5 star rating. They support me and continue to work to make sure we are satisfied with our purchase.The service techs have always been professional and very attentive to our needs.

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Great job Bill

Great job Bill

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